Refund & Cancellation Policy

1. Digital-service rule

Most AFNAAN STORE products are digital services. Once a service has been successfully delivered, the order is normally final and is not eligible for cancellation or refund except where applicable law or a specific product rule requires otherwise.

2. Full refund for verified non-delivery

If a paid order cannot be successfully delivered because of a verified provider failure, technical failure or other qualifying delivery failure, the full order amount will be credited to the customer's AFNAAN STORE Wallet. For eligible automated orders, the system uses a safety window; if verified delivery is still not completed within that window, the order can be automatically cancelled/refunded and the full amount credited to the Wallet.

3. Automatic refund safety window

For the automated workflows that use the site's 10-minute assurance window, the customer may receive a notification that the full order amount will be refunded to the Wallet if verified delivery is not completed within 10 minutes. Provider monitoring can continue after the refund.

4. Admin cancellation or refund

An authorized AFNAAN STORE admin can cancel or refund an eligible order. The current order system credits the full order amount to the customer's website Wallet exactly once. This is a Wallet credit and is not necessarily a reversal to the original payment method.

5. Successful delivery

After the requested digital service is verified as successfully delivered, refunds are normally not available. Customers should check the UID, profile/link, package and quantity before placing the order.

6. Incorrect customer information

Orders submitted with an incorrect UID, username, link, quantity or other required information may not qualify for a refund if the service was already delivered to the information supplied by the customer or the provider cannot reverse the delivery.

7. Partial or lower-cost fulfillment

Where the fulfillment system verifies that the actual eligible fulfillment cost is lower than the amount paid, an applicable remaining amount may be credited to the Wallet under the site's fulfillment workflow.

8. Late delivery after an automatic refund

If a provider later reports a verified delivery after the Wallet has already received an automatic refund, the system may reconcile that earlier credit. Where necessary, the delivered portion can be charged back against the Wallet and any remaining amount can be recorded as a customer Due according to the site's reconciliation workflow.

9. Payment problems

If money was deducted but an order or Wallet balance was not updated, do not make repeated payments. Keep the transaction/reference ID and contact support so the payment record can be checked.

10. How to request help

Contact AFNAAN STORE Support with your order ID and payment reference. Never send your password or OTP through support chat.