1. Available payment methods
AFNAAN STORE accepts the payment methods displayed by the website at checkout. Payment options can change based on gateway availability.
2. AutoPay verification
Website payments are verified through the site's AutoPay payment gateway integration. A payment is treated as successful only after the gateway response is verified by the website.
3. Wallet top-up
For Wallet top-ups, a verified AutoPay payment credits the customer's website Wallet. A cancelled or failed checkout does not credit the Wallet.
4. Direct order payment
For direct AutoPay orders, the verified payment creates the corresponding local order and the order can then enter the normal delivery workflow.
5. Pending or deducted payments
If money was deducted but the order/Wallet has not updated, keep the transaction/reference information and contact Support. Do not submit repeated payments for the same purchase while the first payment is being checked.
6. Duplicate payments
If you believe you paid twice, provide both transaction references. Each payment is checked against the payment records before any correction is made.
7. Security
Only use the checkout flow on afnaanstore.top. AFNAAN STORE support will not ask you to disclose your OTP or account password through chat.
Wallet ও Add Money আলাদা
Add Money request তৈরি হওয়া আর wallet-এ credit হওয়া এক নয়। সফল verification বা প্রযোজ্য approval-এর পরে record ও balance দেখুন। Screenshot পাঠানো মানেই balance credit নিশ্চিত নয়।
Due ও reconciliation
আগে refund পাওয়া কোনো order পরে verified delivery হলে refund reconciliation হতে পারে। Wallet deduction বা Due দেখা গেলে সংশ্লিষ্ট order ও Due History দেখুন এবং অস্পষ্ট হলে Support-এ জানান।
Payment record রাখুন
Payment method, amount, reference ও সময় সংরক্ষণ করুন। ভুল amount, duplicate charge বা balance mismatch হলে প্রতিটি আলাদা reference দিন। Support chat-এ PIN, OTP বা পুরো financial-account credentials পাঠাবেন না।