1. Digital delivery
AFNAAN STORE delivers digital products and services through website and provider workflows. Delivery time varies by product, provider availability, queue, API response and maintenance.
2. Order statuses
Orders can appear as Pending, Processing, Completed, Cancelled or Refunded. The order page is the customer's primary status record.
3. Automated services
Eligible services may be queued for automation. A successful payment does not always mean the service is delivered instantly; the provider must first accept and process the order.
4. Processing delay
Provider outages, rate limits, maintenance, network problems or high demand can delay delivery. Customers should avoid placing duplicate orders while the original order is still Processing.
5. 10-minute safety workflow
For supported automated orders, if verified delivery is not completed within the system's 10-minute safety window, the order may be automatically cancelled/refunded and the full amount credited to the customer's Wallet. Provider monitoring may continue for late delivery.
6. Customer-provided information
The customer is responsible for providing the correct UID, profile/link, package and any other required information. A wrong UID or wrong service selection can prevent successful delivery.
7. Proof and support
Keep the order ID and payment reference until completion. If an order remains unusually long in Pending or Processing, contact Support.
সময় ও activity তালিকা
History-তে বাংলাদেশের তারিখ ও সময় দেখানো হয়। Recent Orders-এর Just now, minutes, hours, days, months ও years অর্ডার বা request তৈরির সময় থেকে গণনা হয়; status পরিবর্তন মানেই নতুন অর্ডার নয়।
প্যাকেজভেদে ডেলিভারি
Top-up-এর জন্য সঠিক UID ও region/package যাচাই করুন। Like plan-এর ক্ষেত্রে package-এর দিনের সংখ্যা ও নির্ধারিত পরিমাণ দেখুন। Digital account বা code থাকলে View Details-এর delivery instructions অনুসরণ করুন; সব service-এর একই delivery সময় নয়।